Create standard workflow steps and associate it with a deliverable. For example if the Deliverable is Website then associate it to a workflow for web design where the workflow steps are tracked/ticked off Phase 1 Onboarding (steps Quote sent, Quote Accepted, Deposit Paid) Phase 2 Fulfillment (steps: Content received, Inprogres, Revisions, Final Payment, Hosting, Website Live Phase 3 Follow up (steps: Referrals, Reviews, upsell SEO)